Associates

 

PMO Administration and Support / IT Trainer

 

Profile

 

Highly efficient and enthusiastic IT professional with Blue Chip experience. Always illustrates strong attention to detail and has been key to ensure that governance standards are maintained.

 

Knowledge of UAT and IT Training offer additional skills and opportunity to support the primary PMO setup and run capability.

 

Expertise

 

·         Programme/Project Management Office Administration

·         Microsoft tools usage

·         PowerSoft knowledge

·         IT and HR Training

·         Process mapping

·         User acceptance testing

 

Achievements

 

·         PMO support for major compliance/regulatory change Programme supporting team of 12 Programme/Project Managers, and 115 new contract staff

·         Support establishment of new PMO function

·         Overseeing training for ~4000 staff in major Retail organisation

 

2006 – 2007

Leading US Bank, PMO Support Officer

·         Full support of the Programme Manager & 15 Project Managers

·         Liaising with recruitment agencies on behalf of PM’s

·         Overseeing progress report production

·         Analysis of resource allocation and utilisation

·         Change request administration

·         Raising of purchase orders

·         Controlling team logistics

·         RAID’s review management

2005 – 2006

Leading Global IT Manufacturer, IT Engineer

·            Company’s deliver to include Network Rail, Royal Bank of Scotland, Tesco and Allied Irish

·            Deployment and upgrading of new PC’s to areas of business

·            IT support for employees following upgrade

2005

UK Financial Services Company, IT Trainer/Administrator

·            Prepare and plan for delivery of Microsoft courses to all employee’s

·            Transfer of Computer based training programmes into training manuals

·            Administration of Policy testing

1995 - 2005

Leading Global Retailer, IT Trainer/User Acceptance Tester

·            The design of all training materials for system end users, including planning of the training courses, PowerPoint presentations and production of a training manual

·            Co-ordinating the rollout of training to 4000 users

·            Communication of changes and briefings regarding expectations and required preparation to all store management

·            Planning training evaluations and post implementation review

·            Delivery of trial, pilot and rollout training

·            Responsible for delivering induction programme to new employees in the region

·            PeopleSoft User Acceptance Tester

 

 

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